Return & Exchange Policy

Return, Exchange & Refund Policy

We want you to be happy with your UNIFORMIC order. Please read this policy before requesting a return or exchange.

Exchange or return window

You can request an exchange or return within 7 days of delivery. Items must be unused, unwashed and unaltered, with all original tags, labels, invoice and packaging.

Exchanges (our first option)

If the size or colour is not right, we will gladly exchange it, subject to stock availability. For a change-of-mind exchange, the return courier charge is paid by the customer. We then send the replacement item to you with free shipping.

Returns and refunds for change of mind

If you wish to return an item because you changed your mind, the customer pays the return courier charge. Once we receive and inspect the item, the refund is made to the original payment method, less the shipping charges we incurred on the order. We do not offer store credit.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, please report it within 5 days of delivery with an unboxing video showing the sealed parcel being opened. We will arrange the pickup at our cost and either send a replacement or refund you in full.

Customised products

Customised, embroidered, printed and made-to-measure items are made specially for you and cannot be returned or refunded. We will replace such an item only if the error is ours, for example if it arrives defective or does not match the design you approved. We do not replace or refund customised items for errors in the details supplied or approved by the customer. Replacement only; no refund.

Bulk and reseller orders

Bulk and reseller orders are not returnable, except for defective or incorrect items reported within 5 days of delivery as described above.

Refund timeline

Approved refunds are processed within 5-7 working days after we receive and inspect the returned item. Prepaid orders are refunded to the original payment method. For Cash on Delivery orders, we refund by bank transfer or UPI to an account in the name of the customer who placed the order. Orders cancelled before dispatch are refunded in full.

How to request a return or exchange

WhatsApp us at +91 90999 90330 with your order number and photos/videos of the item. You can also email contact@uniformic.com. Please do not send any item back until we confirm your request.

Returns are sent to: Thakkar Emporium (UNIFORMIC), 3-4, Patel Shopping, Labheshwar, L.H. Road, Varachha, Surat - 395006, Gujarat, India.